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WELCOME TO ECCLESFIELD GROUP PRACTICE 

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Thank you

Ecclesfield Group Practice

Letter from our Practice Manager...

Dear Patients/carers, 

We would like to thank our patients who completed the NHS England IPSOS survey in the summer. Results of this survey were disappointing for us, especially when we all work extremely hard to deliver the best quality care in the community we can, with the current resources we have.

235 questionnaires were sent out and 91 patients completed this, which equates to 1% of our registered list size. Although this is a very small %, the partners and I have reviewed the comments. One area we scored very poorly in was “ease of getting through on the telephone”, this continues to be a problem nationally.

You said we did!

As part of our plan for improving access for you in line with some guidance from NHS England, we have invested in an upgraded telephone system that now allows you to request a call back from us, instead of sat waiting in the queue – we expect this to go live early November.

Online patient triage

We have introduced an online patient triage service that offers patients an alternative method of getting in touch with us. This offers both options to complete a non-urgent medical enquiry and admin enquiries too, this is available through our website. It is very simple to fill out so please do give it a go if you need to contact us.

Online appointments

To also help with the ease of getting in touch with us, we have increased the number of online appointments available to book each day.  Access is a huge focus now within the NHS in general and over the coming year we will continue to work with our patients on this.  I would also ask all patients who cannot attend their booked appointment to please cancel, many appointments are lost due to this.

We continue to listen to patient comments on feedback via iwantgreatcare; you may have been sent a survey link following recent contact with the surgery. We do really appreciate your feedback; it only takes 5 minutes to complete. Your responses are completely anonymous. We really appreciate the time it takes to help make any improvements to our service.

Click the link below to get started.

www.iwantgreatcare.org/gpsurgeries/ecclesfield-group-practice-1

We also have a patient group that are always looking for new members, if you would like more information and to get involved, please  use the link below: 

https://www.ecclesfieldgp.co.uk/patient-participation-group 

I hope you find this update useful and if you have any  feedback, please do not hesitate to contact us.

Kind Regards,

 

Michelle Payling, 

Practice Manager

Flu Clinic

Opening Times

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Ways to contact our surgery

There are three ways to get in touch with us this at this GP practice. 

It’s no secret that our surgeries have been busier than ever. That’s why there are now more ways to get in touch with us. You can:

  • Use our online contact form on this website.  It’s convenient and secure and can save you time. Our medical team will respond within three working days.
  • Call us during surgery hours - 0114 246 9030
  • Come into the surgery  
  • via the NHSApp

Pick the option that suits you best. No matter how you choose to get in touch with us, whether it’s using an online form, calling or visiting, you’ll get the help that’s right for you.        

Getting back to you 

No matter how you get in touch, you’ll get the help that’s right for you.    

We may:      

  • Book a face-to-face appointment for you
  • Arrange a phone or video consultation 
  • Send you a text message, for example, inviting you for a blood test
  • Arrange a home visit, or
  • Refer you to another service.

However we respond, you can rest assured that we’re always looking after your needs.  

Help us, help you 

When requesting care, whether online, by phone or in person, it helps us if you explain what’s wrong. This ensures you get the care you need at the right time from the right person – for example, from the doctor or nurse who normally treats you. It also helps our medical team to prioritise those who need care most. 

If you prefer not to say – for example, when talking to our reception team – they will always respect your privacy. However, it’s an important part of their job to ask, so thank you for your support with this. 

Please also tell us if:  

  • You would prefer us to talk with you by phone, face-to-face or by video call
  • You need to speak to a particular person because they have treated you before
  • There are certain times of day when you can’t talk, for example you are at work, at school or college
  • You need English to be interpreted, you need help from another person at your appointment, or if you have other communications needs.

We will do our best to meet your needs in the way you would like, but please bear in mind that if you are unwell, our priority will be to ensure you receive care quickly.  

Help from your local pharmacy team  

Your local community pharmacist and their team can help and support with minor illnesses. As dedicated, qualified health professionals, and experts in medicines, they can offer clinical advice, consultations and over the counter medicines to help safely manage a wide range of minor health concerns. Many pharmacies also offer a range of new NHS clinical services including blood pressure testing.

For urgent medical help

If you have an urgent medical problem and you’re not sure what to do, NHS 111 can help. Call or go online, 111.nhs.uk.

For life-threatening emergencies, dial 999.

Talk to us

If you would like any further information, please speak to us next time you’re in touch.    

NHS 111 Symptom checker

Please click on the link below to access the NHS 111 symptom checker.

Check your symptoms - NHS 111

NHS app banner 2

'Try the NHS App' If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to get health advice, book appointments, order repeat prescriptions, view your GP health record and more. If you already use SystmOnline (GP online service available at practice) you can continue to use it. You can use the NHS App as well. For more information go to www.nhs.uk/nhsapp' 

Click here to access the NHS app NHS App - NHS (www.nhs.uk)

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