To access our online form for both admin and non-urgent clinical queries.  click on the link below. 

Contact us about your request - Accurx Patient Portal 

 From this link we also have an online triage form which is available between the hours of 8:30am - 4:00pm.  The Non-medical admin enquires can be used throughout the day.

Please only use this form if you are a registered patient of Ecclesfield Group Practice. 

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

The practice plays an important part in the training of medical students from Sheffield University.

Students do sit in with our clinicians and on such occasions your consent for them to do this will be sought. If you do not wish for a student to be present your wishes will be honoured.

We appreciate that some patients may feel more comfortable having a chaperone present during an examination by a doctor or nurse. If you would like to have someone else with you during an examination, please tell the receptionist when you arrange the appointment.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

Click here > Contact us about your request - Accurx Patient Portal to cancel your appointment.  You will need to click on Admin query selecting the option called 'something else'.  Here you can enter the details of the appointment you are wanting to cancel. 

Weekend and Evening Appointments (Sheffield North West)

We aim to provide a professional, caring, and  friendly  service. To help us to help you and other patients we ask that you adhere to the following:

• Please arrive on time for your appointments
• It is important that you keep us informed of your up to date home phone number, mobile phone number,  address, and email address details at all times.
• Please cancel any appointments you cannot make as soon as possible, including nurse appointments.

Home visits are only for those who are unable to leave the house for any reason. If you think you need a home visit, please call as early as possible, ideally before 10am to make your request. Remember that if there is any way you can get to the surgery, or ask someone to bring you, please do this. Please be aware that if you request a home visit and you are not at home when we visit you – you will not be able to request home visits in the future. It is better for you to be seen in the surgery where the clinician has all the equipment and your medical records available to them.  A GP can see 6 patients in the time it takes to do one home visit.

Like most surgeries, we can run late on occasions so please bear with us in these circumstances. We do try to give patients the time they need but sometimes this makes us run late.

• Be courteous to all members of staff and we expect them to be courteous to you at all times.
• Pay for any non-NHS work that you ask us to complete.
• Ensure you give us enough time to manage your repeat prescriptions safely.
• Keep abreast of what is going on in the surgery by keeping an eye on the information in the waiting area and on the website.

Please remember that generally speaking there should only be one problem per consultation – try not to ‘save up’ your concerns as this doesn’t help us to manage our time, despite your intentions being not to waste an appointment. If you are concerned about something it is never a waste of an appointment.

To ensure the safety of your children, please keep an eye on them at all times in the waiting room. If you can safely organise for child-minding whilst you have your consultation this helps the clinician to give you their full attention.

When booking an appointment, be prepared to be asked the reason for your request. This helps us to ensure you get the care you need in the most  appropriate timescale. You do have the right not to give a reason.

Thank you