We are keen to listen to your views. The practice offers a confidential comments procedure. If you have a comment to make, please contact the practice manager, Simon Kirby by phone on 0845 120 4443 or by letter addressed to the practice manager at the Ecclesfield Surgery. For general comments please either use our comments forms or our visitor’s book held on site.

All complaints are investigated thoroughly and impartially. We will acknowledge receipt of your complaint within 2 working days and respond formally in writing within 10 days after investigation is complete. If necessary, we will offer you the opportunity to meet with the appropriate persons to discuss our
response.

If you are not satisfied with the outcome of a practice review, you may request an Independent complaint review from the Sheffield PCT, complaints advisor, Sheffield Primary Care Trust, 5 Old Fulwood Road, Sheffield S10 3TG. You may also seek independent advice from:-

Healthcare Commission
Kernel House
Killing-beck Drive
LEEDS LS14 6UF
Tel: 020 7448 9200

Email: feedback@healthcarecommission.org.uk

Website Address: http://www.healthcarecommission.org.uk