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We are keen to listen to your views.
If you would like to make a comment, we do have a
comment/compliment form which you can use – please feel
free to download a copy
HERE, complete it and send to Ecclesfield Group
Practice, 96a Mill Road, Ecclesfield, Sheffield S35 9XQ.
Complaints
For more formal issues, we do have a confidential
complaints procedure. All complaints are investigated
thoroughly and impartially. We will acknowledge receipt
of your complaint within 2 working days and respond
formally in writing within 10 days after investigation
is complete. If necessary, we will offer you the
opportunity to meet with the appropriate persons to
discuss our response.
If you are not satisfied with the outcome of a practice
review, you may request an Independent complaint review
from the NHS Sheffield, Patient Experiences, 722 Prince
of Wales Road, Sheffield S9 4EX
You may also seek independent advice from:-
Healthcare Commission
Kernel House
Kiling-beck Drive
LEEDS LS14 6UF
Tel: 020 7448 9200
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