We are keen to listen to your views. If you would like to make a comment, we do have a comment/compliment form which you can use – please feel free to download a copy HERE, complete it and send to Ecclesfield Group Practice, 96a Mill Road, Ecclesfield, Sheffield S35 9XQ.

Complaints

For more formal issues, we do have a confidential complaints procedure. All complaints are investigated thoroughly and impartially. We will acknowledge receipt of your complaint within 2 working days and respond formally in writing within 10 days after investigation is complete. If necessary, we will offer you the opportunity to meet with the appropriate persons to discuss our response.

If you are not satisfied with the outcome of a practice review, you may request an Independent complaint review from the NHS Sheffield, Patient Experiences, 722 Prince of Wales Road, Sheffield S9 4EX

You may also seek independent advice from:-

Healthcare Commission
Kernel House
Kiling-beck Drive
LEEDS LS14 6UF
Tel: 020 7448 9200