We are keen to listen to your views. If you would like to make a comment, we do have a comment/compliment form which you can use – please feel free to download a copy HERE, complete it and send to Ecclesfield Group Practice, 96a Mill Road, Ecclesfield, Sheffield S35 9XQ.

Complaints

For more formal issues, we do have a confidential complaints procedure. All complaints are investigated thoroughly and impartially. We will acknowledge receipt of your complaint within 2 working days and respond formally in writing within 10 days after investigation is complete. If necessary, we will offer you the opportunity to meet with the appropriate persons to discuss our response.

If you are not satisfied with the outcome of a practice review, you may request an Independant Complaint Review from the Patient Services Team, Royal Hallamshire Hospital, Glossop Road, Sheffield S10 2JF.
Website Address: www.sheffield.nhs.uk/pals,
Telephone Number, 0114 271 2400.
Email Address: PST@sth.nhs.uk.

If you wish to make a formal complaint we have procedures so that your complaint can be properly looked into and you can be given a considered response. Knowing what you thought went wrong can help us improve services. Please use the complaints form to register your complaint and send this to:

Complaints Team
722 Prince of Wales Road
Sheffield
S9 4EU
Email: shef-pct.Complaints@nhs.net