The telephones are answered by the reception team during surgery hours and they will be able to offer you help and advice throughout the day.

Telephone triage surgeries – These run at our Ecclesfield site daily.  If you think your problem can be dealt with by a phone call, please give your details to the receptionist. The doctor will call you back as soon as possible. If you then need to be seen an appointment will be made. Please ring 0845 120 4443

Prescription Requests - Prescription requests are only taken after 10.30am on the dedicated number and will not be taken on our main number. This applies to the Ecclesfield site only. Margetson patients should ring the main surgery number.

Non-Urgent Queries – For all other non-urgent queries, including results please telephone after 2.00 pm. This applies to Ecclesfield patients only, Margetson patients should telephone during surgery opening times if at all possible.

Surgeries and telephones are at their busiest in the mornings so for all non-urgent requests or complicated enquires we ask that you contact us after lunch. This way, we will have more time to deal efficiently with your request

The doctors and nurses are also available at certain times of the day. You may be asked to call back or your details can be taken so that the doctor can call you back later. If your call is an emergency, please tell the receptionist who will respond accordingly.